![]() I asked specifically if July 1 was locked in as I needed to change my travel (and take another day off of work to be here to receive it), and I was told emphatically yes. I was then informed that the new date for delivery was July 1 and that the empty container would be picked up on July 3. This was a major issue for me as I had scheduled my return trip back to ** on July 1. After I arrived at my TN address on the 29th, I received a call stating that nobody at your company verified with the local delivery company that the 30th was available and that the 30th would no longer work. ![]() I explained each time that I was traveling to TN specifically to receive and unpack the container and had to travel back to ** immediately thereafter. I actually called into the call center several times over a few days to verify that the date was indeed set. When I originally scheduled my delivery, it was due to arrive on June 30th. I am hoping that someone can assist me with making this situation right. Order number 2705383.The delivery of my container has really impacted my family. I was offered $300 which is not enough for all the problems we have had. I was told they cannot guarantee our *** will be here until on the 5th. I was told they have to pay their employees so a refund is not possible by anyone in the company. Between the delays, lack of communication, disrespect of supervisors, and everything else I just want my money back. We moved in a day early to be here for the *** (we were told to be here when it showed up but given no time of the day). We have work supplies in there that we need. We have important medicines in there and are running out. ![]() We have no way to cook and so have spent a fortune on food. My phone bill will be astronomical with all the phone calls with this company and holding time. I had people come into town to help move and they had to sleep on the floor. I was told by 4 supervisors that they could not make contact with the warehouse. The same supervisor LIED and said when we talked previously I told her we could reschedule for the 5th (which is not true I was livid and said if I did not receive the *** on the 1st I expect a refund and to write that down). I was HUNG UP on by a supervisor (we were still asking a question and said we were not ready for the call to be ended). I have not gotten call backs/check ins when promised. Last minute it was moved to July 1st (had to last minute reschedule movers), then it was rescheduled to the 5th (I still do not have my stuff)-I have called this company so many times and been on hold for 30 min to an hour. ![]() I believe I got lucky there, as others have had nightmare scenarios of their belongings being stolen or lost.This whole experience will surely serve as another hard-learned ****** for me to carefully read any contract before signing.Ħ/15/23-ongoing -1-800 Pack Rat *** long distance move -paid $2,392 -order # ******* -talked to many representatives prior to make sure if picked up in ******** on the 19th it would be delivered on the 29th. I must commend all of the drivers that move these units around, as everyone I dealt with was professional and timely. That added another $193 past the agreed-upon price.The container itself was adequate, but clearly had seen better days. But I know that Zippy Shell would never provide it.I was wary of being ripped off, but not wary enough.There are monthly rental/storage fees of $219.00 assessed, as well as a "transit subsidy" that was not mentioned before the contract was signed. I believe it was a miracle that I actually received my belongings.The most egregious wrongdoing is that the salesperson on the phone promised and ASSURED me that my quoted price was the total for my move, which was a barefaced lie.I specifically said, and I quote: "$1628.00, that's the total price for the whole move, and there are no extra charges after that?"To which the salesperson (****************) reassured me that this was indeed the ******* price of the move.I wish I could obtain a recording of that call. **************** is non-existent after the initial sales call. Their quoted "total price" became an "estimate" after I signed the contract.
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